Position Overview
We are seeking an experienced Senior Business Analyst / Configurator to support federal government clients through the implementation, configuration, and optimization of ServiceNow solutions. This role requires close collaboration with government stakeholders to translate mission and operational needs into scalable, secure, and compliant ServiceNow configurations.
The ideal candidate brings strong business analysis expertise, hands-on ServiceNow configuration experience, and the ability to deliver solutions in Agile, compliance-driven federal environments.
Key Responsibilities
- Engage with federal stakeholders to elicit, analyze, and document business, functional, and technical requirements
- Translate agency and mission requirements into ServiceNow solutions aligned with platform capabilities and federal best practices
- Configure and support ServiceNow modules to meet program, operational, and compliance requirements
- Support ServiceNow installations and enhancements in accordance with federal security, governance, and documentation standards
- Estimate, plan, and manage ServiceNow implementation tasks, schedules, and deliverables
- Track and report project status, risks, and milestones to government and internal stakeholders
- Participate in Agile ceremonies (sprint planning, daily stand-ups, reviews, retrospectives) within a federal Agile delivery framework
- Support testing, validation, documentation, and transition-to-operations activities as required by federal contracts
Required Qualifications
- Bachelor’s degree (BS/BA) in Business Management, Computer Science, Software Engineering, Information Technology, or a related field (preferred)
- Minimum of six (6) years of professional experience
- ServiceNow certifications
- ServiceNow micro-certifications
- Experience working with government or enterprise stakeholders to gather and analyze requirements
- Demonstrated ability to map complex business processes to ServiceNow functionality
- Hands-on experience with ServiceNow software installation and configuration
- Experience estimating, planning, and managing ServiceNow implementation efforts
- Experience working in Agile development environments
Clearance Requirement: Ability to obtain and maintain a Public Trust clearance
Citizenship Requirement: U.S. Citizenship is required due to federal contract requirements
Preferred Qualifications
- Active or previously held Public Trust clearance
- Prior experience supporting federal, state, or local government clients
- Experience in compliance-driven or regulated environments